We excel in it

CUSTOMER EXPERIENCE

Excellence is exceeding expectations

Training

Inspiring, enriching and sustainable learning to accelerate Excellence in your organisation. Xellens offers training to help you and your teams to take the next steps in your personal and professional development.

Projects

Developing a system which reflects your Permanent Education & Talent Growth Strategy, is one of the most fullfilling assignments of many Educational Expert.

Consultancy

Xellens offers expertise on specific areas of Excellence in Leadership and in Personal & Professional Education & Development.

Trainees since 2007

%

Satisfaction rate

What is Customer Experience?

Customer Experience is the whole of subjective and objective perception aspects

Customer experience is the whole of subjective and objective perception aspects that touch, surpass or miss the expectations of customers. Every conscious and unconscious customer contact is part of the total customer experience. These contact moments should be valuable in the customer’s century. They help your customers in their total experience of your product, service or brand. And stronger, pass it on to their environment.

What is Customer Experience?

Customer Experience is the whole of subjective and objective perception aspects

Customer experience is the whole of subjective and objective perception aspects that touch, surpass or miss the expectations of customers. Every conscious and unconscious customer contact is part of the total customer experience. These contact moments should be valuable in the customer’s century. They help your customers in their total experience of your product, service or brand. And stronger, pass it on to their environment.

Valuable Customer Contact moments

The foundation for customer experience

Every contact counts, every image, story and every recommendation or scraper make the image around your brand and organization.
Customers are just people, almost like you. When did you share something about a company with another? And how?

Another level of Leading

“I thought I knew a lot about Leadership; nevertheless I collected so many marginal gains during our two sessions, I feel like I have entered another level of Leading. Set the example; Marian truly practices what she preaches, you rock!”

Feedback squared

“Recently a customer stated: “It was a pleasure to have this talk with you today, would it be possible to continue on this next week?”. This is the best feedback I got since my recent Xellens training.”

Never learned as much

“Theory & practice, getting out of my comfort zone in a great way; never learned as much on my Leadership style as during these two days”
Our team

Excellent experts

Monica Ballarini

Monica Ballarini

Associate Trainer

(English, Italian, French)

Deniz Hüsrev

Deniz Hüsrev

Associate Trainer

(English, Turkish)

Ines Ochin

Ines Ochin

Associate Trainer

(English, French)

Anita Middelkoop

Anita Middelkoop

Associate Trainer

(Dutch, English)

Magda Prech

Magda Prech

Associate Trainer

(English, Polish)

Marian Ellens

Marian Ellens

Excellence Ambassador

(English, French, German, Dutch)

Wim Assink

Wim Assink

Excellence Ambassador

(Dutch, English)

Violet Falkenburg

Violet Falkenburg

Associate Trainer

(Dutch, English)

Lineke Noteboom

Lineke Noteboom

Associate Research Trainee

(Dutch)

References

The sky is the limit

With grattitude and pride we have worked with and for our clients. A selection of projects since 2004 is shown below. Would you like more information? Then please get in touch with us.

Address

JHB Koekkoekstraat 53
NL-1214 AC Hilversum

Opening hours

Mo - Fr
08.00 h - 17.00 h

Apply for our newsletter

1 + 8 =